Terms & Conditions
Welcome to Cay's Carriage. By booking our services, you agree to the following terms and conditions, which outline payment, pricing, and cancellation policies to ensure clarity and seamless service.
​​
1. Pricing and Trip Calculation
One-Way Trips:
-
$45 loading fee, plus $2 per mile for each mile over the initial 5 miles.
Round Trips:
-
$80 loading fee, plus $2 per mile for each mile over the initial 10 miles.
Additional Fees:
-
Companion Fee: $25 per additional passenger (excluding the driver and primary passenger). Example: Two companions add $50 to the trip total.
-
Waiting Fee: $25 if a client is late for pick-up by more than 15 minutes.
Consultation:
-
Call 205-247-6409 for a free consultation to estimate your trip's cost.
​
2. Payment Policy
-
Accepted forms of payment: cash, credit/debit cards.
-
Bookings require a temporary preauthorization charge to cover initial costs, including mileage and potential additional fees. Final charges will reflect actual costs, and any overage from the preauthorized amount will be refunded.
​
3. Cancellation Policy
To ensure smooth operations for all clients, the following cancellation policies apply:
-
24-Hour Notice for Cancellations:
Cancellations must be made at least 24 hours before the scheduled service. No additional charges will be incurred beyond the booking deposit. -
Non-Refundable Booking Deposits:
Deposits secure your reservation and are non-refundable. However, they can be applied to rescheduled trips made within 30 days of the original service date. -
Rescheduling Policy:
Rescheduling is allowed without penalty if requested at least 24 hours before the original service date. -
Late Cancellations:
Cancellations made less than 24 hours in advance will result in the forfeiture of the booking deposit, and additional charges may apply.
​​​

