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205.247.6409 • cayscarriage@yahoo.com • Mon-Fri 8am-6pm

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Terms & Conditions

Welcome to Cay's Carriage. By booking our services, you agree to the following terms and conditions, which outline payment, pricing, and cancellation policies to ensure clarity and seamless service.

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1. Pricing and Trip Calculation

One-Way Trips:

  • $45 loading fee, plus $2 per mile for each mile over the initial 5 miles.

Round Trips:

  • $80 loading fee, plus $2 per mile for each mile over the initial 10 miles.

Additional Fees:

  • Companion Fee: $25 per additional passenger (excluding the driver and primary passenger). Example: Two companions add $50 to the trip total.

  • Waiting Fee: $25 if a client is late for pick-up by more than 15 minutes.

Consultation:

  • Call 205-247-6409 for a free consultation to estimate your trip's cost.

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2. Payment Policy
  • Accepted forms of payment: cash, credit/debit cards.

  • Bookings require a temporary preauthorization charge to cover initial costs, including mileage and potential additional fees. Final charges will reflect actual costs, and any overage from the preauthorized amount will be refunded.

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3. Cancellation Policy

To ensure smooth operations for all clients, the following cancellation policies apply:

  1. 24-Hour Notice for Cancellations:
    Cancellations must be made at least 24 hours before the scheduled service. No additional charges will be incurred beyond the booking deposit.

  2. Non-Refundable Booking Deposits:
    Deposits secure your reservation and are non-refundable. However, they can be applied to rescheduled trips made within 30 days of the original service date.

  3. Rescheduling Policy:
    Rescheduling is allowed without penalty if requested at least 24 hours before the original service date.

  4. Late Cancellations:
    Cancellations made less than 24 hours in advance will result in the forfeiture of the booking deposit, and additional charges may apply.

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Thank you for choosing Cay’s Carriage. For questions, cancellations, or rescheduling, contact us at 205-247-6409. We appreciate your cooperation and look forward to serving you!

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© 2024 ALL RIGHTS RESERVED  @CAYSCARRRIAGE

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